Six teammates.
Ready on day one.
Each one is a working starting point, not a brochure. Pick it in the setup wizard and it fills in the job description for you. Change anything you like, and your agent is answering calls in Microsoft Teams. There is nothing to install and nothing to keep running.
IT help desk
Answers the calls your service desk gets fifty times a week.
Most of a service desk queue is the same handful of questions: a password that will not reset, a printer nobody can reach, access to a shared drive. They arrive by call because the person is already stuck. An IT help desk agent answers those on the first ring, at any hour, and hands over the ones that need a human.
First-line calls answered immediately instead of queued
Out-of-hours cover without an out-of-hours rota
Consistent answers to the questions asked most often
I cannot get into the VPN from home.
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Customer success
Picks up the call, understands the account, and writes the follow-up.
Support calls are expensive because they are unpredictable: most are quick, a few are not, and you staff for the few. A customer success agent takes the call first, answers what it can from your product knowledge, and hands the rest over with the context already gathered so the human does not start from nothing.
Every call answered on the first ring, including at peak
Handovers arrive with the question and context already captured
A consistent account of what was said, in writing, every time
My invoice does not match what I was quoted.
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School or university front desk
Answers parents and applicants without holding up the office.
A school or university front desk takes the same calls every term: term dates, absence reporting, admissions deadlines, who to speak to about what. They arrive in bursts, at exactly the times the office is busiest. A front desk agent answers them all at once, in the languages your community actually speaks.
Enrolment and results-day peaks answered without extra staff
The same answer to the same question, whoever asks
Families served in their own language
What are the term dates for next year?
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Healthcare scheduling
Handles appointment calls, and knows exactly where to stop.
Appointment lines are the busiest and least clinical part of a practice, and they block the phones every morning. A scheduling agent takes the booking, the reschedule and the cancellation, answers questions about location, hours and what to bring, and refers anything clinical to a person, every time, without being asked to.
The morning appointment rush answered in parallel, not in a queue
Fewer missed appointments through easier rescheduling
Reception staff freed from the phone for the people in front of them
I need to move my appointment on Thursday.
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Airline or travel desk
Answers the questions travellers ask when plans change.
Travel calls spike exactly when they are hardest to staff: a delay, a cancellation, a schedule change. A travel desk agent answers baggage, check-in, timing and rebooking questions at that moment, in the traveller language mix you actually get, and passes anything involving money or a disruption claim to a person.
Disruption peaks absorbed without abandoned calls
Routine baggage and check-in questions answered instantly
Consistent answers on policy, in several languages
How much hand baggage can I take?
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Commercial and product desk
Answers what partners ask before they ask a salesperson.
A commercial team answers the same questions all day: what is in this model, how it differs from that one, which configurations exist, how long it usually takes. Partners ask them mid-quote, when waiting costs them the deal. A commercial desk agent answers those immediately from your own product notes, reads a shared spec sheet when that is faster, captures who is asking, and puts anything involving money in front of a person.
Specification questions answered on the first ring, at any hour
Enquiries reach sales with the requirement already captured
One consistent answer about the range, whoever asks
What is the difference between the two 16 inch models?
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Already run your own agent? StandIn connects to it instead. Autopilot is for teams who would rather not run one.