Terms of Service

Last updated: June 26, 2026

Acceptance of these terms

StandIn (“StandIn”, “we”, “us”) is a service operated by [Komaa, legal entity name], a company registered in [jurisdiction]. By creating an account or using StandIn you agree to these Terms of Service. If you use StandIn on behalf of an organization, you confirm you are authorized to bind it, and “you” means that organization.

What StandIn is

StandIn is a managed real-time media bridge that connects an AI agent you choose and operate (for example OpenClaw or Hermes) into Microsoft Teams calls. You bring your own Microsoft Entra (Azure AD) identity and your own agent and models; we provide the media bridge and control plane. StandIn is an independent product and is not affiliated with, endorsed by, or sponsored by Microsoft.

Your account

You sign in with Microsoft or Google; your first sign-in creates your account. You are responsible for safeguarding access to your account and for all activity, credentials, endpoints, and configuration under it. Provide accurate information and keep it current.

Free Sandbox

The free Sandbox is for evaluation only. It runs in our tenant, applies usage, time, and concurrency limits, and presents a visible “StandIn evaluation” indication. It is provided without warranty or service commitment and may be rate-limited, suspended, or withdrawn at any time. Do not use it for production or to process the confidential or personal data of others.

Subscriptions, billing and taxes

Paid plans are sold and billed through Paddle.com, which acts as the Merchant of Record for your purchase; your purchase is also subject to Paddle’s buyer terms. Fees, billing frequency, renewal terms, and applicable taxes are shown at checkout. Subscriptions renew automatically until cancelled; cancellation takes effect at the end of the current billing period and you keep access until then. Additional bot identities are billed as a metered add-on and prorated when added. We may change prices on renewal with prior notice.

Refunds, and non-payment

Except where required by law or expressly stated at checkout, fees are non-refundable, and refund requests are handled by Paddle under its policies [confirm your refund policy]. If a payment fails, we may suspend the affected identities after a grace period and resume them once payment is restored; prolonged non-payment may result in termination.

Your responsibilities

You are responsible for: (a) registering and admin-consenting your own Microsoft Entra application and Azure Bot in your tenant; (b) running and securing your own AI agent, models, and endpoints; (c) complying with Microsoft’s terms and Teams/Graph requirements; and (d) lawful use. In particular, you are solely responsible for providing any notices to, and obtaining any consents from, meeting participants required for recording, transcription, AI participation, or the processing of their voice, image, or personal data under all applicable laws.

Acceptable use

You will not use StandIn to break the law or infringe others’ rights; to impersonate others or conceal the AI’s participation where disclosure is required; to transmit unlawful, abusive, or harmful content; to probe, disrupt, or overload the service; to circumvent usage limits or security; or to resell or provide the service to third parties without our written authorization.

Meeting content and your data

The bridge transits real-time media to your agent and does not store meeting content, no transcripts, recordings, audio, video, or memory. Your bot identity and meeting content remain in your own Microsoft tenant and the region you select. For business customers a Data Processing Agreement is available on request. See our Privacy Statement.

Intellectual property

We and our licensors own the StandIn platform, software, and documentation. You retain all rights in your identity, agent, models, and content. If you send us feedback, you grant us a non-exclusive, royalty-free licence to use it to improve the service.

Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the service and use it only as needed to provide or use the service. These confidentiality obligations survive for three (3) years after the information is disclosed, except that trade secrets remain protected for as long as they qualify as such under applicable law.

Sub-processors and subcontractors

We may engage sub-processors and subcontractors to help provide the service, and we remain responsible for their performance in providing the service. A current list of sub-processors is maintained in our Privacy Statement.

Availability, beta features, and changes

Except where a written service level is stated for your plan, the service is provided on an “as available” basis. We may add, change, or discontinue features, and features labelled beta or preview may change or be withdrawn.

Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our aggregate liability arising out of or relating to the service is limited to the fees you paid to us in the three months preceding the event giving rise to the claim.

Indemnification

You will defend and indemnify us against claims arising from your use of the service, your content, your agent and identity, or your failure to obtain required participant consents or to comply with these terms or applicable law.

Term and termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or for non-payment. On termination your right to use the service ends; provisions that by their nature should survive (including fees owed, intellectual property, disclaimers, liability limits, and indemnities) will survive. We may also close and delete accounts, together with their associated references and configuration, that have been inactive for twelve (12) consecutive months, after prior email notice, subject to any records we are required to retain for legal or accounting purposes.

Export controls and sanctions

You will comply with applicable export, sanctions, and trade-control laws, and you confirm you are not located in, or acting on behalf of, an embargoed or sanctioned party.

Changes to these terms

We may update these terms. For material changes we will provide at least 30 days’ prior notice by email or in-product notice before they take effect, and will post the updated version with a new “last updated” date. Continued use after the changes take effect constitutes acceptance; if you do not agree, you may cancel before they take effect as described in the termination section.

Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, labour disputes, or failures of telecommunications providers, internet providers, third-party platforms, or cloud infrastructure. The affected party will notify the other without undue delay and use reasonable efforts to resume performance.

Governing law and disputes

These terms are governed by the laws of [jurisdiction, to be set, e.g., the DIFC / UAE], and the courts of [venue] have exclusive jurisdiction, without regard to conflict-of-laws rules.

General

These terms are the entire agreement between you and us regarding the service and supersede prior agreements. If any provision is unenforceable, the rest remains in effect. We may assign these terms in connection with a merger or sale of assets. A failure to enforce a provision is not a waiver.

Contact

Questions about these terms: legal@komaa.com. [TO CONFIRM WITH COUNSEL: Komaa legal entity name and registered address]