Refund & Cancellation Policy
Refund & Cancellation Policy
Last updated: July 21, 2026
01
Merchant of record
Paid StandIn plans are sold and billed through Paddle.com, which acts as the Merchant of Record for your purchase. Your purchase is therefore also subject to Paddle’s buyer terms and refund handling. StandIn is operated by Komaa DigiTech.
02
Cancelling a subscription
You can cancel a paid plan at any time from your StandIn dashboard or via the billing portal. Cancellation takes effect at the end of your current billing period, so you keep access to the plan and its identities until that period ends, and you are not charged again after it. Additional bot identities are a metered add-on; removing one stops future charges for it.
03
Refunds
Except where required by applicable law or expressly stated at checkout, subscription fees (including partial or unused portions of a billing period) are non-refundable. Refund requests are reviewed and processed by Paddle under its policies. If you believe you were charged in error, contact us and we will work with Paddle to resolve it.
04
Failed payments
If a renewal payment fails, we may suspend the affected identities after a grace period and automatically resume them once payment is restored. Prolonged non-payment may result in termination of the subscription and its identities.
05
Free Sandbox
The free Sandbox involves no payment and is therefore outside this policy. It is provided for evaluation only, without warranty, and may be rate-limited, suspended, or withdrawn at any time.
06
Contact
Questions about billing, cancellation, or refunds: reach us via the contact details on standin.komaa.com. Include your account email and, where relevant, the Paddle transaction or subscription ID from your receipt.