SUPPORT
How to get help
StandIn is built and supported by Komaa. Email us at support@komaa.com for anything: no account, plan or registration is needed, and we reply within one business day. The docs and the troubleshooting guide cover the common questions, and plans with ticket support can open a ticket from the console below.
Ticket support with a response target is included with the Team and Business plans; sign in with the account that holds the plan.
supportkomaa.com
Include your account email and, where relevant, the identity FQDN or the Microsoft tenant. We typically reply within one business day. We never see meeting content.
DOCUMENTATION
docs.komaa.comQuickstart, BYO-AAD setup, agent runtimes (OpenClaw, Hermes, LiveKit, ElevenLabs), plugin config and the wire contract.
TROUBLESHOOTING
docs.komaa.com/troubleshootingThe bot does not join, no audio, an agent that is unreachable, admin consent that will not complete: the common failures and what to check first.
SALES AND ENTERPRISE
Talk to salesDedicated capacity, sovereign deployment options, SSO and white-glove onboarding, scoped with you.
Billing, cancellation and refunds are handled by Paddle, our merchant of record; see the refund policy. Account data can be exported or the account deleted from the dashboard.