SUPPORT

How to get help

StandIn is built and supported by Komaa. Start with the docs and the troubleshooting guide, email us for anything else, and open a ticket from the support console if your plan includes it.

Ticket support with a response target is included with the Team and Business plans; sign in with the account that holds the plan.

supportkomaa.com

Include your account email and, where relevant, the identity FQDN or the Microsoft tenant. We typically reply within one business day. We never see meeting content.

DOCUMENTATION

docs.komaa.com

Quickstart, BYO-AAD setup, agent runtimes (OpenClaw, Hermes, LiveKit, ElevenLabs), plugin config and the wire contract.

TROUBLESHOOTING

docs.komaa.com/troubleshooting

The bot does not join, no audio, an agent that is unreachable, admin consent that will not complete: the common failures and what to check first.

SALES AND ENTERPRISE

Talk to sales

Dedicated capacity, sovereign deployment options, SSO and white-glove onboarding, scoped with you.

Billing, cancellation and refunds are handled by Paddle, our merchant of record; see the refund policy. Account data can be exported or the account deleted from the dashboard.